Question 1

What’s included in daily and deep cleaning?

Accepted Answer

Daily tasks cover dusting, vacuuming/mopping, desks and surfaces, bins, washrooms and touchpoints. Deep cleans include detail work like high dusting, grout/edge scrubs, upholstery/steam as needed, and machine floor care.

Question 2

How do you assure quality and supervision?

Accepted Answer

We use site-specific checklists, trained supervisors, and periodic QA audits. Issues are logged and resolved via SLAs, with corrective actions tracked and reported.

Question 3

Which facilities do you specialise in?

Accepted Answer

Government offices and agencies, higher education, private schools, hospitals/clinics, malls and retail, hospitality, estates/residential blocks, NGOs and worship centres.

Question 4

Can you supply materials and equipment?

Accepted Answer

Yes—full bundle (labour + materials + equipment) or labour-only. Chemicals are eco‑friendly and compliant; MSDS/technical data sheets are available on request.

Question 5

How fast can you start, and can schedules flex?

Accepted Answer

After a site survey and approval, we typically mobilise in 24–48 hours. We offer day/night shifts and can adjust frequency around exams, events or peak seasons.

Question 6

What’s included in sanitary bin service?

Accepted Answer

Supply of bins and liners, discreet scheduled swaps, safe transport to licensed facilities, manifests/chain‑of‑custody, and optional feminine hygiene consumables.

Question 7

How often do you service washrooms?

Accepted Answer

Weekly, fortnightly or monthly as standard—scaled to footfall and season. High‑traffic sites can have multiple visits per week; telemetry options available for overflow alerts.

Question 8

Are you compliant and licensed for sanitary waste?

Accepted Answer

Yes. We operate under county by‑laws and NEMA guidelines, use licensed carriers, and retain disposal certificates for audit readiness.

Question 9

Do you disinfect washrooms and high‑touch points?

Accepted Answer

Yes. We provide routine disinfection using hospital‑grade, surface‑safe products, including taps, handles, dispensers and partitions.

Question 10

Are your methods eco‑friendly and safe?

Accepted Answer

We prioritise low‑toxicity, biodegradable chemicals and proper segregation to minimise environmental impact while maintaining hygiene standards.

Question 11

What services do you provide outdoors?

Accepted Answer

Routine lawn care (mowing, edging), pruning/hedging, bed preparation, weeding, leaf sweeping, green‑waste haul‑away and seasonal clean‑ups.

Question 12

Do you offer design and installations?

Accepted Answer

Yes—softscape design/planting and small hardscape works (edging, paving repairs). We can refresh existing beds or implement new concepts to brief.

Question 13

How do you keep plants healthy long‑term?

Accepted Answer

We manage irrigation setups, mulching, soil conditioning, fertilisation and targeted pest management to maintain vigorous growth across seasons.

Question 14

Can you work safely on active sites?

Accepted Answer

Yes. Our teams follow RAMS, PPE and signage protocols to operate around staff, students and visitors with minimal disruption.

Question 15

Do you tailor plans to each property?

Accepted Answer

We build site‑specific maintenance plans with clear frequencies and standards, and adapt to seasonal/usage changes as needed.

Question 16

Which pests do you treat?

Accepted Answer

Cockroaches, rodents, termites, bed bugs, ants, flies, mosquitoes and more—both residential and commercial environments.

Question 17

Is treatment safe for people and pets?

Accepted Answer

We use targeted baits, gels and low‑odour formulations. Safety data and re‑entry times are provided; sensitive areas get non‑chemical options where appropriate.

Question 18

What prep and after‑care are needed?

Accepted Answer

Before: cover food/utensils, declutter access points, isolate pets. After: ventilate if instructed, clean food areas, and follow housekeeping tips to prevent re‑infestation.

Question 19

Do you offer preventive maintenance?

Accepted Answer

Yes—monitoring visits with traps/baits, structural proofing, and sanitation recommendations. We maintain logs for audits in regulated facilities.

Question 20

Are treatments guaranteed?

Accepted Answer

Most services include follow‑ups within the treatment window. Warranty terms vary by pest and will be confirmed in your proposal.

Question 21

What does your Garbage Collection service include?

Accepted Answer

Scheduled pick-ups for general, recyclable, and sanitary waste; supply of bins and liners; safe transport to licensed facilities; and documented handover for audit trails.

Question 22

How often can you collect, and can schedules be customized?

Accepted Answer

We offer daily, weekly, bi-weekly, monthly, and on-demand pickups. Schedules are tailored to site volume, access windows, and seasonal fluctuations, with public holiday coverage available.

Question 23

Do you handle waste segregation and provide the right containers?

Accepted Answer

Yes. We provide color-coded bins, liners, and signage for proper segregation (recyclables, organics, general, sanitary). We also train onsite teams to reduce contamination.

Question 24

Are you compliant and insured? Where is waste disposed?

Accepted Answer

We operate under relevant county by‑laws and NEMA guidelines, using licensed carriers and permitted disposal/recovery facilities. We maintain manifests and chain‑of‑custody records; insurance is in place.

Question 25

How do you price and measure performance?

Accepted Answer

Pricing is based on pickup frequency, container sizes, estimated volumes, site access, and route density. KPIs include missed‑pickup rate, response time, and fill‑level trends. Monthly reports are available.

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Our Service Process

Initial Consultation

Site Assessment & Planning

Service Execution

Quality Assurance & Follow-Up

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Garbage Hero Limited